Business process improvement is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results.
Even smaller businesses may use a dozen or more processes a day, going through the same steps to generate a report, resolve a customer complaint, contact a new client, or manufacture a new product.
When those processes are inefficient or even broken, they can have a big impact. Unhappy customers, stressed colleagues, missed deadlines, and increased costs are just some of the problems that dysfunctional processes can create.
Process Improvement Is a Way of Life in Business
Processes can be formal or informal. Formal processes (procedures) are documented, and have well-established steps. Informal processes are more likely to be ones that you or your employees have created. It’s likely they aren’t written down. Improvement of either or both kinds can have a positive impact on your company.
Through business process improvement, Compass Quality Solutions helps you gain:
- Customer satisfaction and loyalty
- Employee morale and loyalty
- Quality and delivery performance
- Performance commitments/business goals
- Financial performance and profitability
- Sustainable higher productivity
Compass Quality Solutions offers project management expertise along with comprehensive knowledge of quality methods and tools. Together, these enable us to design an integrated approach to implementing solutions that match your needs and are aligned with your business objectives and goals.
We provide leadership, facilitation and support in managing business improvement projects. Whether it’s large organizational improvements, focused analysis, or a specific issue, you receive the appropriate, cost-effective assistance.
Quality Management System Improvement
ISO 9000 is the only globally accepted, all-purpose model in the world for quality management. Once you are ISO-9001 certified (a.k.a., registered to ISO-9001) by an accredited registrar, your customers and suppliers can be certain you are in compliance with the key elements of the standard. They will also know that the continuous improvement loop required by the standard is alive and working.
Lean manufacturing is a production practice that considers the expenditure of resources wasteful for any goal other than the creation of value for the end customer, and thus a target for elimination. Working from the perspective of the customer who consumes a product or service, “value” is defined as any action or process that a customer would be willing to pay for. Basically, lean is centered on preserving value with less work.
The term six sigma originated from terminology associated with manufacturing. The maturity of a manufacturing process can be described by a sigma rating indicating its yield, or the percentage of defect-free products it creates. A six-sigma process is one in which 99.99999% of the products manufactured are statistically expected to be free of defects.
Get the Best of Both Worlds with Compass Quality Solutions
Today many companies combine both concepts into their business improvement efforts. Compass Quality Solutions’ expertise in ISO 9001 and Lean Six Sigma application drives an efficient, effective, integrated approach to the continuous improvement of your quality system and business processes.